Return policy

SWITZERLAND

  • FREE shipping for any order delivered in Switzerland.
  • You can return the goods within 3 days if you are not 100% satisfied with your order. 

  • Return is free of charge for any order above 50.- CHF (only for non sale items).
  • Refund will be made within 5 days after we received your return back.

INTERNATIONAL

  • We are shipping goods only in the following countries: France - Germany - Austria - Italy - United-Kingdom - Spain - Portugal - Belgium - Liechtenstein - Netherlands - Denmark - Sweden - Norway - Finland
  • No returns.
  • Return is only possible if we have made a mistake in the order or if the goods have production defect or has been damaged during shipping process.
  • Any mistake or defect must be notified to nnim clothing by email within two days following the reception of your order.
  • Damaged or defect goods will be replace as long as the product is available. Refund will only be made in the case if we can’t provide the product anymore, nnim clothing is entirely entitled to decide if a refund must be made.
  • The goods must be returned within the 5 workdays and needs to be in their original packaging, unused and complete.

Instructions for returning goods

  • If you wish to make a return, send us an e-mail, or a message through Tictail Talk containing your name, address, e-mail address, the order number and a specification of which items that the return relates to.
  • Please mention your full name and address on the package.
  • You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
  • If possible, please provide us with a tracking number for the return shipment.
  • If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
  • The refund will be processed through the same payment method you used to make your original purchase.
  • If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

All enquiries: info@nnim.ch